FAQs

Frequently-Asked Questions

 

Q: Can you do ring resizes?

A: Yes, The Curio does offer resize options for most of our rings! For the time being, you will need to reach out to us either by email or Instagram DM for sizing options on our rings; we encourage you to ask before buying, so we can give you an accurate quote, although the minimum standard resize fee is $50. Please note that some rings are not suitable for sizing, including most eternity bands, and other ring styles with very complex or intricate shank construction. Sizing may take 1-4 weeks.

 

Q: Do you provide paperwork for purchased jewelry?

A: Sometimes -- it depends on the piece! For our higher-priced items, we may include a report from the Gemological Institute of America, or the Gemological Appraisal Laboratory -- the original reports are shipped with your item. However, for most of our items, in the mid and lower price range, we only provide in-house assessment paperwork upon request. Such paperwork includes a basic item description, condition, and measurement info, as well as an estimated value for insurance purposes.

 

Q: Do you offer payment plans?

A:Yes, The Curio does offer payment plans as an alternative to paying for an item in full all at once! We use the third-party Partial.ly to process payment plans, in conjunction with Shopify. On our website, for any available item, you will notice the “Pay with Partial.ly” button -- this will allow you to set up an account, and set the terms for your payment plan! If you are receiving a personalized invoice, we may send you a payment plan request through Partial.ly, which you can accept and open. Please note that we only ship out items to our clients once the payment plan has been completed!

 

Q: How does shipping work?

A: We offer 100% FREE SHIPPING, all around the world. Within the USA, the standard is via USPS Priority Mail, with tracking, signature confirmation, and insurance. For international shipments, the standard is via DHL Express, with tracking, signature confirmation, and insurance. We may use other shipping methods if the client requests it, or if the package is extremely high-value. At this time, we do NOT offer pick-up services -- sorry!

 

Q: When will you ship my item(s)?

A: We only ship out items once we have received 100% completed payment. If your item is on a payment plan, we will only ship once the final payment is processed! Please note that your funds may take several days to clear, depending on the payment method you use. We are currently shipping 2-3 days a week; in an effort to maintain social distancing, we have limited the days on which our full team comes in to prep and ship out your packages. Ring resizes and other jewelery alterations will delay this shipping by 1-4 weeks while the alteration is completed by our bench jeweler.

 

Q: Do you offer in-person appointments to shop jewelry?

A: For the time being, in our efforts to maintain social distancing, we are unfortunately not taking in-person appointments for clients to shop jewelry. Instead, we are happy to provide lots of photos for you to examine -- just ask!